STEP 1 CLEANED & PHOTOGRAPHED
Within 24 hours of a Pre-Owned or New Car arriving at our dealership the interior and exterior are washed so we can photograph it for our website. Dependent on the year, we also take a video of the vehicle. The photos you see on our website are raw photos from the first day we receive the vehicle, so you are getting a true look at this vehicle inside & out. We do this for you, the buyer, so you are confident in your purchase from us. We understand this is a major purchase for your business and we want you to be confident you are getting the vehicle that will meet your needs best. Seeing over 50 photos of every car is our way of making you comfortable with your purchase from us.
STEP 2 INSPECTION PROCESS
After photos, the vehicle goes into our Service Department to go through our 144-point inspection.One of our technicians spends 90 minutes inspecting each vehicle to tell us everything that needs to be fixed or adjusted. This is not just a walk around the car, we have developed a system where each tech has their own tablet, and they go through the inspection according to the program. This way we do not miss anything and are able to track the vehicle and its’ condition from day one. All this data is logged into our system so, within 24 hours of arriving here, the vehicle is cleaned, photographed, and placed on our website as well as fully inspected. Vehicles that are scheduled to be sold through our auction sites or wholesale do not go through our inspection process.
STEP 3 SERVICE DEPARTMENT
After the inspection is reviewed, the vehicle is scheduled to go through our Service Department for the necessary repairs based on their initial inspection. Typically, the same technician who inspects the vehicle, performs the necessary repairs on it. The last step they do is take the vehicle for a road test, just to make sure all is well & to check for any last squeaks or rattles.
STEP 4 BODY SHOP
After the mechanical inspection & repairs are all completed, the vehicle then goes to our on-site Body Shop to have any nicks or scratches repaired. Having our own on-site Body Shop makes the transition from the mechanical shop a very easy one. The Body Shop technician will bring up all issues from the original inspection on their tablet. This, again, ensures we do not miss anything. We have built a state of the art Body Shop so they can take care of any issue that a funeral car may have right here on the premises.
STEP 5 DETAIL SHOP
When all body and mechanical repairs are complete, the vehicle enters our Detail Shop. This is kind of like a Day Spa for funeral cars. The vehicle will be cleaned, buffed and waxed to bring out the original new car shine. Our detailers spend hours going through these cars to make sure they look just right and have that new car smell.
STEP 6 RETAIL READY
When the vehicle has been fully serviced and detailed, inside and out, our Service Manager inspects it one final time. Once his stamp of approval is put on the vehicle it is then brought to our on-site climate controlled New & Pre-Owned car showroom…waiting for its next owner. This process may sound easy, but the hard part is repeating it 600 to 700 times a year. What makes our Quality Pre-Owned Cars Different? Our people and the time we have invested in every car for 70 years and counting.